Post by montegobayjobs on Jul 15, 2020 0:35:46 GMT
CUSTOMER SERVICE ADVISOR (MONTEGO BAY) – ONSITE POSITION, WARM AND FRIENDLY ENVIRONMENT
CUSTOMER SERVICE ADVISOR (MONTEGO BAY) – ONSITE POSITION, WARM AND FRIENDLY ENVIRONMENT
Concentrix(CNX)
St. James
Not disclosed
Permanent full-time
Updated 14/07/2020
HR
Apply Now
Description
Deliver quality customer service, while providing the ultimate satisfaction to our customers? Then, we want YOU!!
WHY CONCENTRIX?
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different.
All CNX team members benefit from:
Competitive salary
100% Health and Life Insurance Premium
Transportation service
Marriage & paternity leave
Weekly lunch subsidy
Free WiFi - all day, everyday
CNX onsite nurse
Paid referral program
Career development & growth opportunities
Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
Wide list of reward and recognition programs
Job Summary
Concentrix is seeking an experienced Customer Service Advisor to provide customer with the best service and ensure customer satisfaction.
Responsible for solving customer queries and educating customers on products and services. Ensure the highest level of service is provided to our customers giving exceptional customer service and resolving customer issues/queries in efforts to meet and exceed client expectations.
You’d be managing:
Managing high call volume
Identifying and assessing customers’ needs to achieve satisfaction
Building sustainable relationships and trust with customer accounts through open and interactive communication
Providing accurate, valid and complete information by using the right methods/tools
Handling customer complaints, provide appropriate solutions and alternatives
Following-up to ensure resolution
Keeping records of customer interactions
Following communication procedures, guidelines and policies
Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required
We require that you have:
A minimum of four (4) CXC/GCE subjects, inclusive of English Language
Minimum of 6 months experience in the BPO industry would be an asset
Excellent verbal and written communication skills
Good customer focus and adaptability to different personality types
Great problem-solving skills
Great listening and conversational skills
Attention to detail
Valid Government ID, NIS, T.R.N
Ability to type a minimum of 30 wpm with 90% accuracy
Ability to work a flexible shift
Call a recruiter today at 876-877-8388.
Send resume to Socialmarketjamaica@gmail.com
Ref: Customer Service Agent- Montego BayC
Concentrix(CNX)
St. James
Not disclosed
Permanent full-time
Updated 14/07/2020
HR
Apply Now
Description
Deliver quality customer service, while providing the ultimate satisfaction to our customers? Then, we want YOU!!
WHY CONCENTRIX?
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different.
All CNX team members benefit from:
Competitive salary
100% Health and Life Insurance Premium
Transportation service
Marriage & paternity leave
Weekly lunch subsidy
Free WiFi - all day, everyday
CNX onsite nurse
Paid referral program
Career development & growth opportunities
Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
Wide list of reward and recognition programs
Job Summary
Concentrix is seeking an experienced Customer Service Advisor to provide customer with the best service and ensure customer satisfaction.
Responsible for solving customer queries and educating customers on products and services. Ensure the highest level of service is provided to our customers giving exceptional customer service and resolving customer issues/queries in efforts to meet and exceed client expectations.
You’d be managing:
Managing high call volume
Identifying and assessing customers’ needs to achieve satisfaction
Building sustainable relationships and trust with customer accounts through open and interactive communication
Providing accurate, valid and complete information by using the right methods/tools
Handling customer complaints, provide appropriate solutions and alternatives
Following-up to ensure resolution
Keeping records of customer interactions
Following communication procedures, guidelines and policies
Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required
We require that you have:
A minimum of four (4) CXC/GCE subjects, inclusive of English Language
Minimum of 6 months experience in the BPO industry would be an asset
Excellent verbal and written communication skills
Good customer focus and adaptability to different personality types
Great problem-solving skills
Great listening and conversational skills
Attention to detail
Valid Government ID, NIS, T.R.N
Ability to type a minimum of 30 wpm with 90% accuracy
Ability to work a flexible shift
Call a recruiter today at 876-877-8388.
Send resume to Socialmarketjamaica@gmail.com
Ref: Customer Service Agent- Montego BayC