Post by montegobayjobs on Aug 21, 2020 23:37:33 GMT
Job Description
Research, respond, and resolve all customer inquiries, complaints, and compliments found on Social Media platforms in a timely and thorough manner. Educate customers on company policies related to their specific travel needs.
Soacial Media Coordinator( Major Airline)
Overview
Research, respond, and resolve all customer inquiries, complaints, and compliments found on Airline’s Social Media platforms in a timely and thorough manner. Educate customers on company policies related to their specific travel needs.
Core Responsibilities
• Respond to messages received on all social media channels, and escalate when necessary
• Resolve all customer concerns by thoroughly researching and providing accurate and well written responses in real-time via Social Media outlets
• Alert appropriate teams of potential risks and trends found on social media outlets
• Stay abreast of key company and policy changes and understand how they may affect the Guest
• Handle stressful Guest concerns and issues with empathy and a reassuring attitude
Functional Competencies/Written Communication
• Ability to communicate the company’s brand and/or maintaining a company’s image
• Strong capability in written and verbal communication, crafting messaging and expressing intent powerfully and simply
• Excellent multitasking skills
• Critical thinker and problem-solving skills
• Ability to function well in a fast-paced environment under tight deadlines
• Ability to handle confidential information
• Detail Oriented – Accurately process and record information ensuring data integrity
• Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time
• Extensive customer service skills
Social Media Platforms
• Excellent knowledge of Facebook, Twitter, LinkedIn, and Instagram social media best practices
• Passionately in tune with latest social media developments, online behaviors, and trends
Experience / Qualification
• Must have email or chat experience
• Minimum of 4 CXC subjects (Math and English included) or equivalent education.
• Minimum 1 year customer service in a call center environment.
• Must be 18 years or older
• Must have a valid Government issued ID
• Excellent verbal and written communication skills, including ability to effectively communicate with customers.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given and standard accepted practices.
• Excellent computer proficiency
Benefits Of Working For NICE Includes:
• Paid Training
• Free Lunch/Beverages
• Free Round-Trip Transportation From Downtown
• Health And Life Insurance Eligibility (After 90 Days)
• Employee Referral Bonus Program
• Employee engagement activities
• Potential for KPI performance incentives.
• Upward mobility
Research, respond, and resolve all customer inquiries, complaints, and compliments found on Social Media platforms in a timely and thorough manner. Educate customers on company policies related to their specific travel needs.
Soacial Media Coordinator( Major Airline)
Overview
Research, respond, and resolve all customer inquiries, complaints, and compliments found on Airline’s Social Media platforms in a timely and thorough manner. Educate customers on company policies related to their specific travel needs.
Core Responsibilities
• Respond to messages received on all social media channels, and escalate when necessary
• Resolve all customer concerns by thoroughly researching and providing accurate and well written responses in real-time via Social Media outlets
• Alert appropriate teams of potential risks and trends found on social media outlets
• Stay abreast of key company and policy changes and understand how they may affect the Guest
• Handle stressful Guest concerns and issues with empathy and a reassuring attitude
Functional Competencies/Written Communication
• Ability to communicate the company’s brand and/or maintaining a company’s image
• Strong capability in written and verbal communication, crafting messaging and expressing intent powerfully and simply
• Excellent multitasking skills
• Critical thinker and problem-solving skills
• Ability to function well in a fast-paced environment under tight deadlines
• Ability to handle confidential information
• Detail Oriented – Accurately process and record information ensuring data integrity
• Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time
• Extensive customer service skills
Social Media Platforms
• Excellent knowledge of Facebook, Twitter, LinkedIn, and Instagram social media best practices
• Passionately in tune with latest social media developments, online behaviors, and trends
Experience / Qualification
• Must have email or chat experience
• Minimum of 4 CXC subjects (Math and English included) or equivalent education.
• Minimum 1 year customer service in a call center environment.
• Must be 18 years or older
• Must have a valid Government issued ID
• Excellent verbal and written communication skills, including ability to effectively communicate with customers.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given and standard accepted practices.
• Excellent computer proficiency
Benefits Of Working For NICE Includes:
• Paid Training
• Free Lunch/Beverages
• Free Round-Trip Transportation From Downtown
• Health And Life Insurance Eligibility (After 90 Days)
• Employee Referral Bonus Program
• Employee engagement activities
• Potential for KPI performance incentives.
• Upward mobility