Post by montegobayjobs on Sept 2, 2020 21:58:38 GMT
Conduent
St. James
Not disclosed
Permanent full-time
Updated 01/09/2020
Apply Now
Description
Customer Service Representatives
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com
Our employees enjoy:
Compensation package inclusive of base plus incentive and shift differential for some shifts
Convenient onsite clinic,7-days per week providing affordable healthcare access
Free shuttle service
Health Insurance Benefits
Company paid Life Insurance coverage
Free internet access
Flexible shifts
Career and Employee Development –Grow your career and earn possible promotions to Leadership
positions and Operational roles in Information Technology, Human Resources, Accounts
Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
Active Sports Programs with vibrant interdepartmental and business house competitions in basketball
CUSTOMER SERVICE ASSOCIATES I
Responsibilities:
Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
Provides customer with appropriate standard information requested.
Derives all necessary information from customer to update database
Understands when to seek help and/or escalate to a more senior role
Provide customer with appropriate customized information requested via chat platform
Requirements:
3 or more CXCS including English Language / High School Leaving Certificate
Must be able 100% flexible
Ability to accurately perform data entry of both text and numeric information at a rate of at least 25 wpm from both spoken and printed sources.
Excellent listening skills
Excellent time management and prioritization skills
Strong attention to detail skills
*** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***
St. James
Not disclosed
Permanent full-time
Updated 01/09/2020
Apply Now
Description
Customer Service Representatives
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com
Our employees enjoy:
Compensation package inclusive of base plus incentive and shift differential for some shifts
Convenient onsite clinic,7-days per week providing affordable healthcare access
Free shuttle service
Health Insurance Benefits
Company paid Life Insurance coverage
Free internet access
Flexible shifts
Career and Employee Development –Grow your career and earn possible promotions to Leadership
positions and Operational roles in Information Technology, Human Resources, Accounts
Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
Active Sports Programs with vibrant interdepartmental and business house competitions in basketball
CUSTOMER SERVICE ASSOCIATES I
Responsibilities:
Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
Provides customer with appropriate standard information requested.
Derives all necessary information from customer to update database
Understands when to seek help and/or escalate to a more senior role
Provide customer with appropriate customized information requested via chat platform
Requirements:
3 or more CXCS including English Language / High School Leaving Certificate
Must be able 100% flexible
Ability to accurately perform data entry of both text and numeric information at a rate of at least 25 wpm from both spoken and printed sources.
Excellent listening skills
Excellent time management and prioritization skills
Strong attention to detail skills
*** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***