Post by montegobayjobs on Nov 15, 2020 12:28:31 GMT
Job In Kingston and St. Andrew Jamaica
Ability to work any 24-hour shift, on any day of the week, and is able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers.
CUSTOMER SERVICE ADVISOR
Are you able to work any 24-hour shift, on any day of the week, and able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers? Then, we want YOU!!
Responsibilities include:
• Managing large amounts of incoming calls
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Handling customer complaints, provide appropriate solutions and alternatives
• Following-up to ensure resolution
• Keeping records of customer interactions
• Following communication procedures, guidelines and policies
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required
The candidate MUST:
• Be able to work in any cultural environment
• Possess excellent communication and organizational skills
• Be reliable and honest
• Be energy driven
• Be Self-motivated
• Demonstrate initiative and the ability to work independently within a diverse team environment
• Possess a high level of integrity
• Be flexible to work on any 24-hour shift assigned
• Possess an excellent command of the English Language
• Possess sales experience
• Have a minimum of one (1)year call centre experience
Qualifications & Experience:
• A minimum of four (4) CXC passes, inclusive of English Language
• Ability to type a minimum of thirty-five (37) words per minute
• Possess strong verbal and written command of the English Language
• Minimum of one year (1) of experience in the BPO industry
Ability to work any 24-hour shift, on any day of the week, and is able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers.
CUSTOMER SERVICE ADVISOR
Are you able to work any 24-hour shift, on any day of the week, and able to deliver quality customer service in a sales environment, while providing the ultimate satisfaction to our customers? Then, we want YOU!!
Responsibilities include:
• Managing large amounts of incoming calls
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Handling customer complaints, provide appropriate solutions and alternatives
• Following-up to ensure resolution
• Keeping records of customer interactions
• Following communication procedures, guidelines and policies
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required
The candidate MUST:
• Be able to work in any cultural environment
• Possess excellent communication and organizational skills
• Be reliable and honest
• Be energy driven
• Be Self-motivated
• Demonstrate initiative and the ability to work independently within a diverse team environment
• Possess a high level of integrity
• Be flexible to work on any 24-hour shift assigned
• Possess an excellent command of the English Language
• Possess sales experience
• Have a minimum of one (1)year call centre experience
Qualifications & Experience:
• A minimum of four (4) CXC passes, inclusive of English Language
• Ability to type a minimum of thirty-five (37) words per minute
• Possess strong verbal and written command of the English Language
• Minimum of one year (1) of experience in the BPO industry