Post by montegobayjobs on Jul 19, 2020 14:04:19 GMT
Job In St. James Jamaica
Immediate openings for healthcare associates!
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com
Our employees enjoy:
• Competitive compensation package inclusive of base plus incentive
• Paid training including incentive
• Company paid Health Insurance- Medical/Dental/Vision
• Company paid Life Insurance coverage
• Convenient onsite clinic, 7-days per week with on-site doctor
• Free transportation service- extended to Sav and Trelawny for certain shifts
• Free internet access
• Flexible shifts
• Opportunities for promotion within 12 months of hire
Duties & Responsibilities
• Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
• Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.
• Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
• Provides customer with appropriate customized information requested.
• Derives all necessary information from customer to update database.
• Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.
Requirements
Minimum secondary school leaving certificate or HEART level 2 certificate or 3 CXC subjects including English Language.
Required 9 hours including lunch/break
Flexibility to work any 9-hour shift Mon- Sat – between 6:45 AM & 11:00 PM. Schedule may change with notice.
*** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Birth Certificate, Original Proof of Qualifications, must have a clean Police record(company-paid) and may be subject to drug screen***
Email us: socialmarketjamaica@gmail.com