Post by montegobayjobs on Jul 19, 2020 14:25:49 GMT
Description
Research, respond, and resolve all customer inquiries, complaints, and compliments found on Client's Social Media platforms in a timely and thorough manner. Educate customers on company policies related to their specific travel needs
Core Responsibilities
Respond to messages received on all social media channels, and escalate when necessary
Resolve all customer concerns by thoroughly researching and providing accurate and well written responses in real-time via Social Media outlets
Alert appropriate teams of potential risks and trends found on social media outlets
Stay abreast of key company and policy changes and understand how they may affect the Guest
Handle stressful Guest concerns and issues with empathy and a reassuring attitude
Functional Competencies/Written Communication
Ability to communicate the company’s brand and/or maintaining a company’s image
Strong capability in written and verbal communication, crafting messaging and expressing intent powerfully and simply
Excellent multitasking skills
Critical thinker and problem-solving skills
Ability to function well in a fast-paced environment under tight deadlines
Ability to handle confidential information
Detail Oriented - Accurately process and record information ensuring data integrity
Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time
Extensive customer service skills
Social Media Platforms
• Excellent knowledge of Facebook, Twitter, LinkedIn, and Instagram social media best practices
• Passionately in tune with latest social media developments, online behaviors, and trends
Experience / Qualification
Must have email or chat experience
Minimum of 4 CXC subjects (Math and English included) or equivalent education.
Minimum 1 year customer service in a call center environment.
Must be 18 years or older
Must have a valid Government issued ID
Excellent verbal and written communication skills, including ability to effectively communicate with customers.
Ability to work independently and to carry out assignments to completion within parameters of instructions given and standard accepted practices.
Excellent computer proficiency
Benefits Of Working For NICE Includes:
Paid Training
Free Lunch/Beverages
Free Round-Trip Transportation From Downtown
Health And Life Insurance Eligibility (After 90 Days)
Employee Referral Bonus Program
Employee engagement activities
Potential for KPI performance incentives.
Upward mobility.
Research, respond, and resolve all customer inquiries, complaints, and compliments found on Client's Social Media platforms in a timely and thorough manner. Educate customers on company policies related to their specific travel needs
Core Responsibilities
Respond to messages received on all social media channels, and escalate when necessary
Resolve all customer concerns by thoroughly researching and providing accurate and well written responses in real-time via Social Media outlets
Alert appropriate teams of potential risks and trends found on social media outlets
Stay abreast of key company and policy changes and understand how they may affect the Guest
Handle stressful Guest concerns and issues with empathy and a reassuring attitude
Functional Competencies/Written Communication
Ability to communicate the company’s brand and/or maintaining a company’s image
Strong capability in written and verbal communication, crafting messaging and expressing intent powerfully and simply
Excellent multitasking skills
Critical thinker and problem-solving skills
Ability to function well in a fast-paced environment under tight deadlines
Ability to handle confidential information
Detail Oriented - Accurately process and record information ensuring data integrity
Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time
Extensive customer service skills
Social Media Platforms
• Excellent knowledge of Facebook, Twitter, LinkedIn, and Instagram social media best practices
• Passionately in tune with latest social media developments, online behaviors, and trends
Experience / Qualification
Must have email or chat experience
Minimum of 4 CXC subjects (Math and English included) or equivalent education.
Minimum 1 year customer service in a call center environment.
Must be 18 years or older
Must have a valid Government issued ID
Excellent verbal and written communication skills, including ability to effectively communicate with customers.
Ability to work independently and to carry out assignments to completion within parameters of instructions given and standard accepted practices.
Excellent computer proficiency
Benefits Of Working For NICE Includes:
Paid Training
Free Lunch/Beverages
Free Round-Trip Transportation From Downtown
Health And Life Insurance Eligibility (After 90 Days)
Employee Referral Bonus Program
Employee engagement activities
Potential for KPI performance incentives.
Upward mobility.
Email us: socialmarketjamaica@gmail.com